Eagle Ridge Manor – Port Moody Quick Facts

Facility	Eagle Ridge Manor - Port Moody	Service type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	475 Guildford Way	Accreditation status	Unknown
City/postal code	Port Moody/V3H3W9	Accreditation expiry date	not available
Phone number	(604) 469-3211	Contact for complaints	Clinical Service Manager
Operator (type)	Fraser Health (Health Authority)	Phone number of complaint contact	(604) 469-3213
Opened	1994	Personal spending account	Yes
Councils	Combined Resident & Family Council	Visitor parking (cost)	Yes (fee charged)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	suppressed
Current language(s) spoken by staff	English, Mandarin, French, Punjabi, Cantonese
Indigenous territory	Coast Salish Peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	35
Publicly funded beds (short and long-term)	75	Double occupancy	17
Total beds	75	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.70	3.70
Nursing care hours (hours per resident per day)	3.28	3.28
Registered Nurse (hours per resident per day)	0.30	0.30
Licensed Practical Nurse (hours per resident per day)	1.05	1.05
Care Aide (hours per resident per day)	1.93	1.93
Allied health hours (hours per resident per day)	0.42	0.42
Food costs per resident per day (actual cost)	$8.24	$9.54
Facility per diem rate	n/a	n/a
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,987	From $1,417 to $3,974 with an average of $2,040

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	1	1.3	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	3	4.0	8.2	Other injury	1	1.3	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.5
Unexpected Illness	26	34.7	20.9	Attempted suicide	0	0.0	0.1
Expected death	17	22.7	23.6	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	Low	Risk score	7
Number of inspections	2	Number of licensing infractions found	2

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	1	Medication
Staffing	0	Program
Policies & procedures	0	Records & reporting
Care & supervision	1	Resident Bill of Rights
Hygiene & communicable disease control	0	Other

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	84	83
Percent female	63.0%	63.2%
Percent 85 years or older	51.2%	52.5%
Percent younger than 65 years	6.9%	5.3%
Average length of stay (days)	930	829
Percent of residents diagnosed with depression	22.6%	22.2%
Percent of residents dependent in activities of daily living	64.5%	31.7%
Percent of residents in a wheelchair	77.1%	54.1%
Percent of residents with dementia (mild to severe)	43.7%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	22.2%	27.0%
Percent of residents with physically abusive behaviour	2.2%	8.3%
Average index of social engagement	4.7	2.8
Percent of residents with low social engagement	13.3%	46.2%
Case mix index	0.63	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.0%
Percent of residents receiving recreation therapy	27.2%	31.7%
Percent of residents receiving occupational therapy	1.8%	5.2%
Percent of residents receiving depression medication	52.7%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	28.9%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	30.1%	35.3%
Percent of residents taking nine or more medications	36.6%	46.2%
Percent of residents with daily physical restraints	4.3%	6.0%
Percent of residents with falls in the last 30 days	1.3%	12.3%
Percent of residents with a worsened pressure ulcer	0.9%	2.1%
Percent of residents with four or more emergency room visits	0.0%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	88.4%	84.3%
Percent of health care workers vaccinated for influenza	38.1%	35.5%
Percent of residents vaccinated for COVID-19	76.0%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Eagle Ridge Manor - Port Moody website