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November 2024

Facility Windermere Care Centre Service type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 900 West 12th Avenue Accreditation status Accredited
City/postal code Vancouver/V5Z1N3 Accreditation expiry date November 2027
Phone number (604) 736-8676 Contact for complaints Senior Manager
Operator (type) VCHA (Health Authority) Phone number of complaint contact (604) 737-5474
Opened 1992 Personal spending account Yes
Councils Separate Resident and Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 8 to 275 days, with an average of 98 days
Current language(s) spoken by staff Romanian, German, Arabic, Japanese, Italian, Polish, Ukrainian, Greek, English, Cantonese, Mandarin, Fijian, Hindi, Spanish, Amharic, Vietnamese, Tagalog, Indonesian, Dutch, Tongan, French, Farsi, Korean, Malay, Portuguese, Punjabi, Russian
Indigenous territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 0 Single occupancy 165
Publicly funded beds (short and long-term) 207 Double occupancy 21
Total beds 207 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.42
Nursing care hours (hours per resident per day) 3.05 3.13
Registered Nurse (hours per resident per day) 0.26 0.23
Licensed Practical Nurse (hours per resident per day) 0.57 0.54
Care Aide (hours per resident per day) 2.21 2.36
Allied health hours (hours per resident per day) 0.32 0.29
Food costs per resident per day (actual cost) n/a $11.63
Facility per diem rate n/a n/a
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,086 From $1,417 to $3,974 with an average of $2,042

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 3 Number of substantiated licensing complaints 1
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 0.5 0.9 Missing or wandering person 0 0.0 1.1
Fall with injury/adverse event 10 4.8 8.2 Other injury 5 2.4 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 10 4.8 3.5
Unexpected Illness 52 25.1 20.9 Attempted suicide 0 0.0 0.1
Expected death 53 25.6 23.6 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 2 1.0 0.9
Inspections
Risk rating n/a Risk score n/a
Number of inspections 7 Number of licensing infractions found 3
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 86 83
Percent female 86.0% 63.2%
Percent 85 years or older 57.0% 52.5%
Percent younger than 65 years 2.4% 5.3%
Average length of stay (days) 959 829
Percent of residents diagnosed with depression 24.6% 22.2%
Percent of residents dependent in activities of daily living 36.9% 31.7%
Percent of residents in a wheelchair 63.5% 54.1%
Percent of residents with dementia (mild to severe) 64.4% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 7.6% 27.0%
Percent of residents with physically abusive behaviour 4.8% 8.3%
Average index of social engagement 4.3 2.8
Percent of residents with low social engagement 2.0% 46.2%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 19.5% 11.0%
Percent of residents receiving recreation therapy 66.0% 31.7%
Percent of residents receiving occupational therapy 1.8% 5.2%
Percent of residents receiving depression medication 41.8% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.3% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 24.6% 35.3%
Percent of residents taking nine or more medications 41.1% 46.2%
Percent of residents with daily physical restraints 6.0% 6.0%
Percent of residents with falls in the last 30 days 14.5% 12.3%
Percent of residents with a worsened pressure ulcer 2.3% 2.1%
Percent of residents with four or more emergency room visits 1.4% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 82.7% 84.3%
Percent of health care workers vaccinated for influenza 82.2% 35.5%
Percent of residents vaccinated for COVID-19 75.3% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility