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November 2024

Facility Glenwarren Lodge Service type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 1230 Balmoral Rd Accreditation status Accredited by CARF
City/postal code Victoria/V8T1B3 Accreditation expiry date June 2026
Phone number (250) 383-2323 Contact for complaints Director of Care
Operator (type) AgeCare (For Profit) Phone number of complaint contact (250) 383-2323 x225
Opened 1967 Personal spending account Yes
Councils Combined Resident & Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 144 to 620 days, with an average of 358 days
Current language(s) spoken by staff English, French, Afrikaans, Punjabi, Burmese, Tagalog, Polish, Portuguese, Spanish
Indigenous territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 7 Single occupancy 48
Publicly funded beds (short and long-term) 101 Double occupancy 30
Total beds 108 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.21 0.21
Licensed Practical Nurse (hours per resident per day) 0.45 0.45
Care Aide (hours per resident per day) 2.34 2.34
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $8.89 $11.18
Facility per diem rate $274.11 $298.70
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,255 From $1,417 to $3,974 with an average of $2,326

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Incidents
Serious adverse events 0
Inspections
Risk rating n/a Risk score n/a
Number of inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing n/a Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 85 83
Percent female 78.9% 63.2%
Percent 85 years or older 57.8% 52.5%
Percent younger than 65 years 2.7% 5.3%
Average length of stay (days) 943 829
Percent of residents diagnosed with depression 11.2% 22.2%
Percent of residents dependent in activities of daily living 29.1% 31.7%
Percent of residents in a wheelchair 44.4% 54.1%
Percent of residents with dementia (mild to severe) 68.0% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.8% 27.0%
Percent of residents with physically abusive behaviour 5.9% 8.3%
Average index of social engagement 3.0 2.8
Percent of residents with low social engagement 38.7% 46.2%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 0.5% 11.0%
Percent of residents receiving recreation therapy 0.0% 31.7%
Percent of residents receiving occupational therapy 0.0% 5.2%
Percent of residents receiving depression medication 48.3% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.7% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 23.4% 35.3%
Percent of residents taking nine or more medications 28.4% 46.2%
Percent of residents with daily physical restraints 2.2% 6.0%
Percent of residents with falls in the last 30 days 10.1% 12.3%
Percent of residents with a worsened pressure ulcer 5.1% 2.1%
Percent of residents with four or more emergency room visits 0.0% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 64.8% 84.3%
Percent of health care workers vaccinated for influenza 30.2% 35.5%
Percent of residents vaccinated for COVID-19 81.9% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility