Providence Living at The Views Quick Facts

Facility	Providence Living at The Views	Service type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	211 Rodello Street	Accreditation status	Accredited
City/postal code	Comox/V9M0E1	Accreditation expiry date	September 2026
Phone number	(778) 431-0280	Contact for complaints	Director, Site Support Operations
Operator (type)	Providence Living Society (Not For Profit)	Phone number of complaint contact	(778) 431-0280
Opened	1982	Personal spending account	No
Councils	Combined Resident & Family Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 3 to 537 days, with an average of 203 days
Current language(s) spoken by staff	English, French, Tagalog, Spanish
Indigenous territory	Ko'moks First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	48
Publicly funded beds (short and long-term)	156	Double occupancy	25
Total beds	156	Other occupancy	14

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes(occasionally)	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	2.99	3.01
Registered Nurse (hours per resident per day)	0.21	0.21
Licensed Practical Nurse (hours per resident per day)	0.72	0.72
Care Aide (hours per resident per day)	2.06	2.09
Allied health hours (hours per resident per day)	0.37	0.35
Food costs per resident per day (actual cost)	$9.14	$9.58
Facility per diem rate	$266.56	$292.89
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $2,111	From $1,417 to $3,974 with an average of $2,264

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	5	3.2	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	2	1.3	0.9	Missing or wandering person	2	1.3	1.1
Fall with injury/adverse event	6	3.8	8.2	Other injury	14	9.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.5
Unexpected Illness	5	3.2	20.9	Attempted suicide	0	0.0	0.1
Expected death	51	32.7	23.6	Other - clinical	0	0.0	0.8
Unexpected death	1	0.6	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	Low	Risk score	10
Number of inspections	1	Number of licensing infractions found	8

Licensing Infractions
Licensing	1	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	1	Program	0
Policies & procedures	1	Records & reporting	4
Care & supervision	0	Resident Bill of Rights	1
Hygiene & communicable disease control	0	Other	n/a

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	85	83
Percent female	58.3%	63.2%
Percent 85 years or older	57.4%	52.5%
Percent younger than 65 years	1.8%	5.3%
Average length of stay (days)	805	829
Percent of residents diagnosed with depression	22.2%	22.2%
Percent of residents dependent in activities of daily living	16.5%	31.7%
Percent of residents in a wheelchair	43.5%	54.1%
Percent of residents with dementia (mild to severe)	65.0%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	11.7%	27.0%
Percent of residents with physically abusive behaviour	6.0%	8.3%
Average index of social engagement	3.8	2.8
Percent of residents with low social engagement	18.0%	46.2%
Case mix index	0.57	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	3.9%	11.0%
Percent of residents receiving recreation therapy	1.6%	31.7%
Percent of residents receiving occupational therapy	2.1%	5.2%
Percent of residents receiving depression medication	58.6%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	13.8%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	31.9%	35.3%
Percent of residents taking nine or more medications	24.6%	46.2%
Percent of residents with daily physical restraints	0.6%	6.0%
Percent of residents with falls in the last 30 days	14.5%	12.3%
Percent of residents with a worsened pressure ulcer	1.5%	2.1%
Percent of residents with four or more emergency room visits	0.4%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	100.0%	84.3%
Percent of health care workers vaccinated for influenza	38.0%	35.5%
Percent of residents vaccinated for COVID-19	80.9%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Providence Living at The Views website