Mountain View Manor – Delta Hospital Quick Facts

Facility	Mountain View Manor - Delta Hospital	Service type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	5800 Mountain View Boulevard	Accreditation status	Accredited
City/postal code	Delta/V4K3V6	Accreditation expiry date	2027
Phone number	604-946-1121 x 783285	Contact for complaints	Manger
Operator (type)	Fraser Health (Health Authority)	Phone number of complaint contact	604-946-1121 x 783285
Opened	1977	Personal spending account	Yes
Councils	Separate Resident and Family Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 44 to 418 days, with an average of 223 days
Current language(s) spoken by staff	English, Mandarin, Cantonese, Punjabi, Tagalog, Hindi
Indigenous territory	Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	n/a
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	12
Publicly funded beds (short and long-term)	92	Double occupancy	4
Total beds	92	Other occupancy	18

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.43	3.41
Nursing care hours (hours per resident per day)	3.07	3.02
Registered Nurse (hours per resident per day)	0.29	0.24
Licensed Practical Nurse (hours per resident per day)	0.73	0.73
Care Aide (hours per resident per day)	2.04	2.04
Allied health hours (hours per resident per day)	0.36	0.39
Food costs per resident per day (actual cost)	$7.92	$9.16
Facility per diem rate	n/a	n/a
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,964	From $1,417 to $3,974 with an average of $2,024

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	2	2.2	8.2	Other injury	0	0.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	2	2.2	3.5
Unexpected Illness	15	16.3	20.9	Attempted suicide	0	0.0	0.1
Expected death	22	23.9	23.6	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	Low	Risk score	5
Number of inspections	4	Number of licensing infractions found	0

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	85	83
Percent female	67.2%	63.2%
Percent 85 years or older	58.3%	52.5%
Percent younger than 65 years	5.2%	5.3%
Average length of stay (days)	760	829
Percent of residents diagnosed with depression	9.3%	22.2%
Percent of residents dependent in activities of daily living	39.7%	31.7%
Percent of residents in a wheelchair	59.7%	54.1%
Percent of residents with dementia (mild to severe)	41.2%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	24.2%	27.0%
Percent of residents with physically abusive behaviour	3.0%	8.3%
Average index of social engagement	1.9	2.8
Percent of residents with low social engagement	65.1%	46.2%
Case mix index	0.57	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.0%
Percent of residents receiving recreation therapy	55.5%	31.7%
Percent of residents receiving occupational therapy	0.3%	5.2%
Percent of residents receiving depression medication	53.4%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	36.4%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	36.3%	35.3%
Percent of residents taking nine or more medications	61.5%	46.2%
Percent of residents with daily physical restraints	10.4%	6.0%
Percent of residents with falls in the last 30 days	5.3%	12.3%
Percent of residents with a worsened pressure ulcer	2.3%	2.1%
Percent of residents with four or more emergency room visits	2.2%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	92.3%	84.3%
Percent of health care workers vaccinated for influenza	31.0%	35.5%
Percent of residents vaccinated for COVID-19	74.8%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Mountain View Manor - Delta Hospital website