Oyster Harbour Seniors Community Quick Facts

Facility	Oyster Harbour Seniors Community	Service type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	1127 4th Ave	Accreditation status	Accredited
City/postal code	Ladysmith/V9G1A6	Accreditation expiry date	November 2026
Phone number	(250) 245-3318	Contact for complaints	Site leader
Operator (type)	Park Place Seniors Living Inc. (For Profit)	Phone number of complaint contact	(250) 245-3318 ext. 101 or ext. 200
Opened	2007	Personal spending account	Yes
Councils	Combined Resident & Family Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 61 to 575 days, with an average of 419 days
Current language(s) spoken by staff	Russian, Ukranian, Chinese, Punjab, Pilipino, Spanish, French and Local indigenous languages
Indigenous territory	Stz'uminus First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	foot care, dental hygienist, laundry labeling, ID bracelet, hairdressing
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	86
Publicly funded beds (short and long-term)	89	Double occupancy	1
Total beds	89	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.34	0.34
Licensed Practical Nurse (hours per resident per day)	0.42	0.42
Care Aide (hours per resident per day)	2.24	2.24
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$9.52	$10.54
Facility per diem rate	$280.87	$306.03
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,946	From $1,417 to $3,974 with an average of $1,950

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	4	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	18	20.2	8.2	Other injury	5	5.6	2.3
Food or other poisoning	1	1.1	0.1	Aggressive behaviour	0	0.0	3.5
Unexpected Illness	25	28.1	20.9	Attempted suicide	0	0.0	0.1
Expected death	30	33.7	23.6	Other - clinical	0	0.0	0.8
Unexpected death	2	2.2	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	n/a	Risk score	n/a
Number of inspections	1	Number of licensing infractions found	10

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	2
Staffing	1	Program	0
Policies & procedures	1	Records & reporting	4
Care & supervision	1	Resident Bill of Rights	1
Hygiene & communicable disease control	0	Other	n/a

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	83	83
Percent female	75.0%	63.2%
Percent 85 years or older	52.8%	52.5%
Percent younger than 65 years	5.6%	5.3%
Average length of stay (days)	suppressed	829
Percent of residents diagnosed with depression	n/a	22.2%
Percent of residents dependent in activities of daily living	n/a	31.7%
Percent of residents in a wheelchair	n/a	54.1%
Percent of residents with dementia (mild to severe)	n/a	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	n/a	27.0%
Percent of residents with physically abusive behaviour	n/a	8.3%
Average index of social engagement	n/a	2.8
Percent of residents with low social engagement	n/a	46.2%
Case mix index	n/a	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	n/a	11.0%
Percent of residents receiving recreation therapy	n/a	31.7%
Percent of residents receiving occupational therapy	n/a	5.2%
Percent of residents receiving depression medication	n/a	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	n/a	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	n/a	35.3%
Percent of residents taking nine or more medications	n/a	46.2%
Percent of residents with daily physical restraints	n/a	6.0%
Percent of residents with falls in the last 30 days	n/a	12.3%
Percent of residents with a worsened pressure ulcer	n/a	2.1%
Percent of residents with four or more emergency room visits	3.4%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	71.3%	84.3%
Percent of health care workers vaccinated for influenza	8.0%	35.5%
Percent of residents vaccinated for COVID-19	79.8%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Oyster Harbour Seniors Community website