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December 2023

Facility Spring Valley Care Centre Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 355 Terai Court Accreditation status Accredited
City/postal code Kelowna/V1X5X6 Accreditation expiry date not available
Phone number (250) 979-6000 Contact for complaints Moises Castro (Site Leader/Director of Care) / Jenny Reink (Social Worker)
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (250) 979-6000
Opened 1979 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 499 days, with an average of 87 days
Current language(s) spoken by staff English, German, Farsi, Spanish, Punjabi, Dutch, Tagalog, Bahasa (Indonesia), French
Indigenous Territory Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Clothing labelling fee
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 1 Single Occupancy 133
Publicly funded beds (short and long-term) 150 Double Occupancy 9
Total beds 151 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.01 3.01
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.13 2.13
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $7.80 $7.95
Facility per diem rate $218.72 $229.97
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,828 From $1,338 to $3,847 with an average of $2,065

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 2.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 2 1.3 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 21 13.9 8.6 Other injury 6 4.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 7 4.6 3.7
Unexpected Illness 70 46.4 21.0 Attempted suicide 0 0.0 0.1
Expected death 39 25.8 25.5 Other - clinical 5 3.3 0.8
Unexpected death 6 4.0 0.7 Other - service delivery 2 1.3 0.7
Inspections
Risk Rating Low Risk Score 12
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 84 83
Percent female 66.4% 63.3%
Percent 85 years or older 56.3% 52.8%
Percent younger than 65 years 6.3% 5.6%
Average length of stay (days) 616 817
Percent of residents diagnosed with depression 20.5% 22.9%
Percent of residents dependent in activities of daily living 16.2% 32.4%
Percent of residents in a wheelchair 52.7% 53.3%
Percent of residents with dementia (mild to severe) 69.8% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 31.0% 27.5%
Percent of residents with physically abusive behaviour 7.0% 8.4%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 54.4% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.1%
Percent of residents receiving recreation therapy 0.0% 30.3%
Percent of residents receiving occupational therapy 0.0% 5.5%
Percent of residents receiving depression medication 50.8% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 7.8% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 28.5% 34.9%
Percent of residents taking nine or more medications 39.2% 44.6%
Percent of residents with daily physical restraints 1.3% 6.0%
Percent of residents with falls in the last 30 days 18.9% 12.8%
Percent of residents with a worsened pressure ulcer 3.0% 2.2%
Percent of residents with four or more emergency room visits 1.4% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 72.1% 87.5%
Percent of health care workers vaccinated for influenza n/a 39.1%
Percent of residents vaccinated for COVID-19 80.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility