The Vineyards Residence Quick Facts

Facility	The Vineyards Residence	Service type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	726 Valley Rd	Accreditation status	Not Accredited
City/postal code	Kelowna/V1V 0E9	Accreditation expiry date	not applicable
Phone number	(250) 420-4400	Contact for complaints	Executive Director
Operator (type)	Sussex Retirement Living (For Profit)	Phone number of complaint contact	(236) 420-4400
Opened	June 2021	Personal spending account	Yes
Councils	Separate Resident and Family Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 50 to 902 days, with an average of 519 days
Current language(s) spoken by staff	English, French, Spanish, Filipino, Hindi, German, Dutch
Indigenous territory	Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	Hair salon, in facility dental program, foot care nurse
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	85	Single occupancy	117
Publicly funded beds (short and long-term)	32	Double occupancy	0
Total beds	117	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.82	3.36
Nursing care hours (hours per resident per day)	3.46	3.00
Registered Nurse (hours per resident per day)	0.31	0.32
Licensed Practical Nurse (hours per resident per day)	0.72	0.56
Care Aide (hours per resident per day)	2.43	2.12
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$9.00	$10.66
Facility per diem rate	$290.84	$314.72
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $2,509	From $1,417 to $3,974 with an average of $2,372

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	2	2.1	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	1	1.0	1.1
Fall with injury/adverse event	19	19.8	8.2	Other injury	2	2.1	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	4	4.2	3.5
Unexpected Illness	4	4.2	20.9	Attempted suicide	0	0.0	0.1
Expected death	31	32.3	23.6	Other - clinical	1	1.0	0.8
Unexpected death	2	2.1	0.8	Other - service delivery	2	2.1	0.9

Inspections
Risk rating	Low	Risk score	13
Number of inspections	2	Number of licensing infractions found	4

Licensing Infractions
Licensing	0	Nutrition & food services	1
Physical facility, equipment & furnishings	1	Medication	1
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	1
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	n/a	83
Percent female	n/a	63.2%
Percent 85 years or older	n/a	52.5%
Percent younger than 65 years	n/a	5.3%
Average length of stay (days)	n/a	829
Percent of residents diagnosed with depression	n/a	22.2%
Percent of residents dependent in activities of daily living	n/a	31.7%
Percent of residents in a wheelchair	n/a	54.1%
Percent of residents with dementia (mild to severe)	n/a	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	n/a	27.0%
Percent of residents with physically abusive behaviour	n/a	8.3%
Average index of social engagement	n/a	2.8
Percent of residents with low social engagement	n/a	46.2%
Case mix index	n/a	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	n/a	11.0%
Percent of residents receiving recreation therapy	n/a	31.7%
Percent of residents receiving occupational therapy	n/a	5.2%
Percent of residents receiving depression medication	n/a	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	n/a	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	n/a	35.3%
Percent of residents taking nine or more medications	n/a	46.2%
Percent of residents with daily physical restraints	n/a	6.0%
Percent of residents with falls in the last 30 days	n/a	12.3%
Percent of residents with a worsened pressure ulcer	n/a	2.1%
Percent of residents with four or more emergency room visits	4.5%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	76.1%	84.3%
Percent of health care workers vaccinated for influenza	7.7%	35.5%
Percent of residents vaccinated for COVID-19	65.9%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to The Vineyards Residence website