Hamilton Village Care Centre Quick Facts
| Facility | Hamilton Village Care Centre | Service type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Coastal Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 23111 Garripie Avenue | Accreditation status | Accredited |
| City/postal code | Richmond/V6V0C1 | Accreditation expiry date | April 1, 2027 |
| Phone number | (778) 326-0104 | Contact for complaints | Melissa Bawtinheimer (General Manager) |
| Operator (type) | Trellis Seniors Services Ltd. (For Profit) | Phone number of complaint contact | 778-326-0104 x 4001 |
| Opened | 2020 | Personal spending account | Yes |
| Councils | Separate Resident and Family Council | Visitor parking (cost) | Yes (no fee) |
| Wait time (community non-urgent admissions) | suppressed | Wait time (all admissions) | From 2 to 855 days, with an average of 78 days |
| Co-located with a publicly subsidized assisted living residence | No | ||
| Current language(s) spoken by staff | English, French, Punjabi, Hindi, Farsi, Vietnamese, Korean, Mandarin, Cantonese, Tagalog, Filipino, Japanese, Russian | ||
| Indigenous territory | Coast Salish peoples and Musqueam Nation | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Personal newspapers, magazines, and periodicals, hearing aids and batteries, including replacement batteries, personal transportation, equipment for exclusive use of the client, companion services, personal dry cleaning, specialized hygiene products, specialized equipment, enhanced wheelchair and walker cleaning, foot care and hairdressing |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (as of March 31, 2025) | Room Configuration (excluding short-stay beds) (as of March 31, 2025) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single occupancy | 135 |
| Publicly funded beds (short and long-term) | 135 | Double occupancy | 0 |
| Total beds | 135 | Other occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | Yes | Housekeeping services | Yes |
| Non-regulated services (care aides) | Yes | Plant/building maintenance | No |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2023/24 | 2024/25 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 3.00 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.28 | 0.28 |
| Licensed Practical Nurse (hours per resident per day) | 0.67 | 0.67 |
| Care Aide (hours per resident per day) | 2.05 | 2.05 |
| Allied health hours (hours per resident per day) | 0.36 | 0.36 |
| Food costs per resident per day (actual cost) | $9.96 | $11.39 |
| Facility per diem rate | $303.78 | $309.55 |
| Monthly client rate for a publicly subsidized bed (single) | From $1,417 to $3,974 with an average of $2,070 | From $1,466 to $4,073 with an average of $2,184 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2024/25 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | 0 | Number of substantiated licensing complaints | 0 |
| Incidents | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.8 | Medication error with adverse event | 0 | 0.0 | 0.2 |
| Abuse / neglect | 0 | 0.0 | 1.0 | Missing or wandering person | 0 | 0.0 | 1.1 |
| Fall with injury/adverse event | 0 | 0.0 | 8.8 | Other injury | 0 | 0.0 | 2.2 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 0 | 0.0 | 3.4 |
| Unexpected Illness | 4 | 3.0 | 25.3 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 23 | 17.0 | 26.0 | Other - clinical | 0 | 0.0 | 0.7 |
| Unexpected death | 0 | 0.0 | 0.8 | Other - service delivery | 0 | 0.0 | 1.1 |
| Inspections | |||
|---|---|---|---|
| Risk rating | n/a | Risk score | n/a |
| Number of inspections | 0 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2024/25) | Facility | B.C. |
|---|---|---|
| Average age of population | 85 | 83 |
| Percent female | 68.8% | 63.2% |
| Percent 85 years or older | 58.9% | 51.4% |
| Percent younger than 65 years | 1.9% | 5.2% |
| Average length of stay (days) | 706 | 855 |
| Percent of residents diagnosed with depression | 13.1% | 21.4% |
| Percent of residents dependent in activities of daily living | 36.4% | 31.9% |
| Percent of residents in a wheelchair | 55.2% | 57.8% |
| Percent of residents with dementia (mild to severe) | 57.1% | 62.4% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 18.6% | 27.1% |
| Percent of residents with physically abusive behaviour | 9.4% | 8.3% |
| Average index of social engagement* | 2.3 | 2.8 |
| Percent of residents with low social engagement* | 56.0% | 46.5% |
| Case mix index* | 0.59 | 0.58 |
Source: Canadian Institute for Health Information
Note: Long-term care facilities are transitioning from submitting assessment records via the interRAI-CCRS system to the newer interRAI-IRRS system. Most still use interRAI-CCRS, so B.C. values are based on interRAI-CCRS. Some Interior Health sites have already switched to interRAI-IRRS, resulting in no CCRS assessments for those locations—those cells are left blank in the data file.
| Care Services & Quality Indicators (2024/25) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 2.7% | 11.4% |
| Percent of residents receiving recreation therapy | 6.1% | 30.6% |
| Percent of residents receiving occupational therapy | 0.8% | 5.5% |
| Percent of residents receiving depression medication | 43.2% | 52.8% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 31.5% | 27.8% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 35.0% | 36.2% |
| Percent of residents taking nine or more medications | 51.7% | 47.4% |
| Percent of residents with daily physical restraints | 6.7% | 6.2% |
| Percent of residents with falls in the last 30 days | 15.5% | 12.7% |
| Percent of residents with a worsened pressure ulcer | 0.8% | 2.3% |
| Percent of residents with four or more emergency room visits | 1.6% | 1.5% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2024/25) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 83.7% | 82.3% |
| Percent of health care workers vaccinated for influenza | 18.2% | 34.2% |
| Percent of residents vaccinated for COVID-19 | 72.1% | 69.4% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility