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November 2024

Facility Gorge Road Hospital Service type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 63 Gorge Road East Accreditation status Accredited
City/postal code Victoria/V9A1L2 Accreditation expiry date not available
Phone number Arbutus View: (250) 519-3510 / Water View: (250) 519-3514 Contact for complaints Manager
Operator (type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 519-3501
Opened 1953 Personal spending account No
Councils Combined Resident & Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 15 to 375 days, with an average of 248 days
Current language(s) spoken by staff Filipino, French, English, Mandarin
Indigenous territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 0 Single occupancy 6
Publicly funded beds (short and long-term) 111 Double occupancy 6
Total beds 111 Other occupancy 25

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.41 3.42
Nursing care hours (hours per resident per day) 3.06 3.08
Registered Nurse (hours per resident per day) 0.34 0.35
Licensed Practical Nurse (hours per resident per day) 0.48 0.48
Care Aide (hours per resident per day) 2.24 2.25
Allied health hours (hours per resident per day) 0.35 0.34
Food costs per resident per day (actual cost) $11.98 $14.65
Facility per diem rate n/a n/a
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,093 From $1,417 to $3,974 with an average of $2,183

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 7 Number of substantiated licensing complaints 0
Incidents
Serious adverse events 3
Inspections
Risk rating n/a Risk score n/a
Number of inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing n/a Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 84 83
Percent female 61.5% 63.2%
Percent 85 years or older 49.2% 52.5%
Percent younger than 65 years 4.2% 5.3%
Average length of stay (days) 690 829
Percent of residents diagnosed with depression 20.6% 22.2%
Percent of residents dependent in activities of daily living 24.2% 31.7%
Percent of residents in a wheelchair 48.9% 54.1%
Percent of residents with dementia (mild to severe) 64.1% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.7% 27.0%
Percent of residents with physically abusive behaviour 4.6% 8.3%
Average index of social engagement 3.2 2.8
Percent of residents with low social engagement 39.7% 46.2%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 0.8% 11.0%
Percent of residents receiving recreation therapy 36.4% 31.7%
Percent of residents receiving occupational therapy 27.0% 5.2%
Percent of residents receiving depression medication 49.1% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.5% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 32.4% 35.3%
Percent of residents taking nine or more medications 34.6% 46.2%
Percent of residents with daily physical restraints 4.9% 6.0%
Percent of residents with falls in the last 30 days 11.6% 12.3%
Percent of residents with a worsened pressure ulcer 4.2% 2.1%
Percent of residents with four or more emergency room visits 0.6% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 84.3% 84.3%
Percent of health care workers vaccinated for influenza 42.8% 35.5%
Percent of residents vaccinated for COVID-19 82.0% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility