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November 2024

Residence La Rosa Gardens Service type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1211 Cloke Road Accreditation status Not accredited
City/postal code Ladysmith/V9G 2B6 Accreditation expiry date Not applicable
Phone number (250) 245-1016 Contact for complaints Site Manager
Operator (type) 4 All Seasons Holdings Ltd. (For Profit) Phone number of complaint contact (250) 245-1016
Opened 2003 Visitor parking (cost) No
Councils No council Wait time From 76 to 184 days, with an average of 117 days
Co-located with a publicly subsidized long-term care home No
Current language(s) spoken by staff English
Indigenous territory Stz'uminus First Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Parking, Tray service (if not ill), breakfast, Personal Laundry
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Assisted Living Units (as of March 31, 2024)
Private units (not publicly subsidized) 0
Publicly subsidized units 22
Total units 22

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Residence operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property Yes
Behaviour management support Yes Psychosocial (programming) support Yes

Source: Ministry of Health

Funding 2022/23 2023/24
Publicly subsidized personal care hours (per unit) 763 520
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for a publicly subsidized unit (single) From $1,094 to 3,250 with an average of $1,628 From $1,164 to 3,250 with an average of $1,636

Source: Health Authority

Assisted Living Registry, 2023/24
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.2 Medication error 1 4.5 0.4
Abuse / neglect 0 0.0 0.2 Missing 0 0.0 0.7
Falls 4 18.2 27.7 Injury 0 0.0 0.5
Unexpected Illness 3 13.6 44.8 Aggression 0 0.0 2.0
Overdose 0 0.0 0.1 Attempted suicide 0 0.0 0.1
Death 0 0.0 1.2 Police Incident/Call 0 0.0 0.5
Food or other poisoning 0 0.0 0.0 Other 0 0.0 4.9
Inspections
Application 0 Follow-up 0
Complaint 0 Non-Site visit assessment 0
Compliance monitoring 0 Reportable incident 0
Confirmed unregistered residence (CURR) follow up 0 Possible unregistered residence (PURR) complaint 0

Source: Ministry of Health

Resident Profile (2023/24) Residence B.C.
Average age of population 83 82
Percent female 82.6% 67.9%
Percent 85 years or older 60.9% 47.3%
Percent younger than 65 years 17.4% 9.4%
Average length of stay (days) suppressed 1222
Percent of residents with depression symptoms 20.0% 20.1%
Percent of residents dependent in activities of daily living 16.0% 17.3%
Percent of residents dependent in instrumental activities of daily living 32.0% 76.6%
Percent of residents in a wheelchair 16.0% 17.3%
Percent of residents with dementia (mild to severe) 12.0% 23.4%
Percent of residents with moderate to severe cognitive impairment 8.0% 12.0%
Percent of residents with problem behaviours 4.0% 8.3%
Percent of clients with MAPLe score (MAPLe 4+) 40.0% 48.3%
Percent of clients with special or extensive care (RUG 1-3) 0.0% 4.2%
Percent of residents at ease interacting with others 88.0% 93.6%
Percent of residents saying or indicating that they feel lonely 40.0% 25.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2023/24) Residence B.C.
Percent of residents receiving depression medication 48.0% 40.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 4.0% 6.5%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 24.0% 20.3%
Percent of residents taking nine or more medications 60.0% 56.5%
Percent of residents with falls in the last 90 days 12.0% 34.4%
Percent of residents with four or more emergency room visits 13.0% 13.0%
Percent of residents having a caregiver in distress 29.2% 17.2%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 83.0% 83.5%
Percent of residents vaccinated for COVID-19 69.2% 76.9%

Source: 1. Ministry of Health; 2. Residence