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November 2024

Residence Forest Glen Service type Assisted Living
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1783 St. Jacques Blvd. Accreditation status Not accredited
City/postal code Ucluelet/V0R 3A0 Accreditation expiry date Not applicable
Phone number (250) 726-2789 Contact for complaints Treasurer
Operator (type) Seaview Seniors Housing Society (Not For Profit) Phone number of complaint contact (250) 726-2789
Opened 2006 Visitor parking (cost) Yes (no fee)
Councils No council Wait time Suppressed
Co-located with a publicly subsidized long-term care home No
Current language(s) spoken by staff English
Indigenous territory Ucluelet First Nation

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees companionship, additional housekeeping
Telephone monthly service included No
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2024)
Private units (not publicly subsidized) 0
Publicly subsidized units 3
Total units 3

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support Yes Safekeeping of money/personal property Yes
Behaviour management support Yes Psychosocial (programming) support Yes

Source: Ministry of Health

Funding 2022/23 2023/24
Publicly subsidized personal care hours (per unit) 220 133
Food costs per resident per day (actual cost) n/a n/a
Monthly client rate for a publicly subsidized unit (single) Suppressed Suppressed

Source: Health Authority

Assisted Living Registry, 2023/24
Complaints
Number of complaints Suppressed Number of substantiated complaints Suppressed
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence Suppressed suppressed 0.2 Medication error Suppressed suppressed 0.4
Abuse / neglect Suppressed suppressed 0.2 Missing Suppressed suppressed 0.7
Falls Suppressed suppressed 27.7 Injury Suppressed suppressed 0.5
Unexpected Illness Suppressed suppressed 44.8 Aggression Suppressed suppressed 2.0
Overdose Suppressed suppressed 0.1 Attempted suicide Suppressed suppressed 0.1
Death Suppressed suppressed 1.2 Police Incident/Call Suppressed suppressed 0.5
Food or other poisoning Suppressed suppressed 0.0 Other Suppressed suppressed 4.9
Inspections
Application 0 Follow-up 0
Complaint 0 Non-Site visit assessment 0
Compliance monitoring 0 Reportable incident 0
Confirmed unregistered residence (CURR) follow up 0 Possible unregistered residence (PURR) complaint 0

Source: Ministry of Health

Resident Profile (2023/24) Residence B.C.
Average age of population suppressed 82
Percent female suppressed 67.9%
Percent 85 years or older suppressed 47.3%
Percent younger than 65 years suppressed 9.4%
Average length of stay (days) suppressed 1222
Percent of residents with depression symptoms suppressed 20.1%
Percent of residents dependent in activities of daily living suppressed 17.3%
Percent of residents dependent in instrumental activities of daily living suppressed 76.6%
Percent of residents in a wheelchair suppressed 17.3%
Percent of residents with dementia (mild to severe) suppressed 23.4%
Percent of residents with moderate to severe cognitive impairment suppressed 12.0%
Percent of residents with problem behaviours suppressed 8.3%
Percent of clients with MAPLe score (MAPLe 4+) suppressed 48.3%
Percent of clients with special or extensive care (RUG 1-3) suppressed 4.2%
Percent of residents at ease interacting with others suppressed 93.6%
Percent of residents saying or indicating that they feel lonely suppressed 25.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2023/24) Residence B.C.
Percent of residents receiving depression medication suppressed 40.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis suppressed 6.5%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis suppressed 20.3%
Percent of residents taking nine or more medications suppressed 56.5%
Percent of residents with falls in the last 90 days suppressed 34.4%
Percent of residents with four or more emergency room visits suppressed 13.0%
Percent of residents having a caregiver in distress suppressed 17.2%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza suppressed 83.5%
Percent of residents vaccinated for COVID-19 suppressed 76.9%

Source: 1. Ministry of Health; 2. Residence