Veterans Memorial Lodge Quick Facts
Facility | Veterans Memorial Lodge | Service Type | Long-Term Care |
---|---|---|---|
Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
Street address | 4579 Chatterton Way | Accreditation status | Accredited |
City/postal code | Saanich/V8X4Y7 | Accreditation expiry date | Feb 2026 |
Phone number | (250) 658-0311 | Contact for complaints | Director |
Operator (Type) | Broadmead Care Society (Not For Profit) | Phone number of complaint contact | (250) 658-0311 |
Opened | 1992 | Personal spending account | Yes |
Councils | Family Council | Visitor parking (cost) | Yes (no fee) |
Meetings held | Regular Schedule | Co-located with an assisted living residence | No |
Wait Time | From 4 to 501 days, with an average of 115 days | ||
Current language(s) spoken by staff | English, Arabic, Mandarin, Cantonese, Croatian, Czech, Punjabi, Hindi, Tagalog, Japanese, Korean, French, Portuguese, Polish, Spanish, Ukrainian, Somali | ||
Indigenous Territory | Lekwungen peoples and the Songhees and Esquimalt Nations |
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
Resident Fees for Personal Services | |||
---|---|---|---|
Cable monthly service included | No | Other extra fees | Foot care; Hairdressing; Enhanced wheelchair and walker cleaning Program enhancement; One-time clothing labeling fee; Dentist and Dental Hygiene Services on a fee-for-service basis. |
Telephone monthly service included | No | ||
Internet monthly service included | No |
Source: Facility
Beds (as of March 31, 2023) | Room Configuration (excluding short-stay beds) (as of March 31, 2023) | ||
---|---|---|---|
Private beds (not publicly funded) | 0 | Single Occupancy | 201 |
Publicly funded beds (short and long-term) | 225 | Double Occupancy | 12 |
Total beds | 225 | Other Occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
Contracted Services | |||
---|---|---|---|
Professional nursing services | No | Housekeeping services | No |
Non-regulated services (care aides) | No | Plant/building maintenance | No |
Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
Funding | 2021/22 | 2022/23 |
---|---|---|
Total direct care hours (hours per resident per day) | 3.36 | 3.36 |
Nursing care hours (hours per resident per day) | 3.04 | 3.04 |
Registered Nurse (hours per resident per day) | 0.14 | 0.14 |
Licensed Practical Nurse (hours per resident per day) | 0.57 | 0.57 |
Care Aide (hours per resident per day) | 2.33 | 2.33 |
Allied health hours (hours per resident per day) | 0.32 | 0.32 |
Food costs per resident per day (actual cost) | $10.01 | $11.75 |
Facility per diem rate | $250.12 | $263.05 |
Monthly client rate for publicly funded bed (single) | From $1,237 to $3,576 with an average of $2,410 | From $1,338 to $3,847 with an average of $2,459 |
Source: 1. Ministry of Health; 2. Health Authority
Licensing, 2022/23 | |||
---|---|---|---|
Complaints | |||
Number of licensing complaints | 2 | Number of substantiated licensing complaints | 0 |
Incidents | |||
Serious adverse events | 2 |
Inspections | |||
---|---|---|---|
Risk Rating | n/a | Risk Score | n/a |
Number of Inspections | 1 | Number of licensing infractions found | 0 |
Licensing Infractions | |||
---|---|---|---|
Licensing | 0 | Nutrition & food services | 0 |
Physical facility, equipment & furnishings | 0 | Medication | 0 |
Staffing | 0 | Program | 0 |
Policies & procedures | 0 | Records & reporting | 0 |
Care & supervision | 0 | Resident Bill of Rights | 0 |
Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
Resident Profile (2022/23) | Facility | B.C. |
---|---|---|
Average age of population | 87 | 83 |
Percent female | 42.4% | 63.3% |
Percent 85 years or older | 65.3% | 52.8% |
Percent younger than 65 years | 2.1% | 5.6% |
Average length of stay (days) | 641 | 817 |
Percent of residents diagnosed with depression | 23.1% | 22.9% |
Percent of residents dependent in activities of daily living | 35.0% | 32.4% |
Percent of residents in a wheelchair | 52.3% | 53.3% |
Percent of residents with dementia (mild to severe) | 66.3% | 62.9% |
Percent of residents with severe cognitive impairment (includes severe dementia) | 38.2% | 27.5% |
Percent of residents with physically abusive behaviour | 6.0% | 8.4% |
Average index of social engagement | 2.1 | 2.7 |
Percent of residents with low social engagement | 60.6% | 48.0% |
Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
Care Services & Quality Indicators (2022/23) | Facility | B.C. |
---|---|---|
Percent of residents receiving physical therapy | 3.3% | 11.1% |
Percent of residents receiving recreation therapy | 0.0% | 30.3% |
Percent of residents receiving occupational therapy | 0.3% | 5.5% |
Percent of residents receiving depression medication | 43.2% | 51.3% |
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 13.3% | 27.9% |
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 27.0% | 34.9% |
Percent of residents taking nine or more medications | 15.5% | 44.6% |
Percent of residents with daily physical restraints | 1.2% | 6.0% |
Percent of residents with falls in the last 30 days | 15.2% | 12.8% |
Percent of residents with a worsened pressure ulcer | 2.5% | 2.2% |
Percent of residents with four or more emergency room visits | 0.0% | 1.4% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
Vaccination Coverage (2022/23) | Facility | B.C. |
---|---|---|
Percent of residents vaccinated for influenza | 87.8% | 87.5% |
Percent of health care workers vaccinated for influenza | 35.4% | 39.1% |
Percent of residents vaccinated for COVID-19 | 93.0% | 84.0% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility